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FAQ

People will always seek help and advice. They are unwilling to pick up the phone, walk into a store, or wait hours (even minutes) for that information or insight to become accessible.

FAQ

Onlinepharmacy.healthcare FAQs

Ordering Products

Onlinepharmacy.healthcare stocks vitamins, supplements such as multivitamins and probiotics, pain relief including ibuprofen and paracetamol, skincare, hair care, and essential OTC wellness products.

Search for your product, add it to cart, and complete secure checkout. Orders are fulfilled via licensed Australian and Indian pharmacy partners to ensure quality and compliance.

Yes. You can buy ibuprofen, paracetamol, and Nurofen online with fast delivery and pharmacist-backed guidance.

Order retinol creams, moisturizers, acne treatments, and more from our skincare section. Worldwide shipping is available for eligible items.

No minimum order applies. Bundles are available to help you save on shipping for vitamins and supplements.

Shipping & Delivery

Yes. Vitamins, supplements, and skincare products are shipped worldwide via Australia Post Airmail with an estimated delivery of 14–21 days.

Metro areas receive next-day delivery. Regional areas typically take 2–5 business days with tracking.

USA deliveries typically take 12–21 days with standard international tracking.

Orders are fulfilled by licensed partner pharmacies in Australia and India to ensure regulatory compliance and quality assurance.

A tracking email is sent after dispatch. You can track domestic and international orders via the Australia Post portal.

Prescriptions & Scripts

You can securely upload your prescription at checkout or email your e-script for pharmacist processing.

Upload your repeat prescription. Our pharmacist reviews it before dispensing and shipping your refill.

Yes. Prescriptions are managed and dispensed by our licensed partner pharmacies and shipped internationally where permitted.

We accept e-scripts, paper prescriptions, and digital files in PDF, JPEG, or PNG format.

Yes. Upload your telehealth consultation prescription for dispensing and fast delivery.

Payments & Security

Visa, Mastercard, PayPal, and Afterpay are accepted for secure domestic and international purchases.

Yes. The site uses full SSL encryption, compliant operations, and discreet plain packaging.

Payment details are not stored unless you choose to save them for faster future checkouts.

Retry using another payment method or contact customer support. No charges are made until the order is confirmed.

Returns & Refunds

Unopened supplements and skincare products can be returned within 30 days. Prescription items are non-returnable.

Email support for a free domestic return label. Refunds are processed within 3–5 business days.

Orders can be canceled within one hour of purchase for a full refund.

Send photos to support and receive an immediate replacement or refund.

Product Advice & Support

Yes. Free pharmacist chat is available for supplements, pain relief, and OTC guidance.

Yes. Pharmacists guide product selection such as retinol for anti-aging and salicylic acid for acne.

Absolutely. Consult with our pharmacist before combining supplements with medications.

Account Management

Sign up for free to access order history, quick reorders, and exclusive savings.

Yes. Subscribe to vitamins and skincare with auto-ship and save 10%. Cancel anytime.

Use the “Forgot Password” link on the login page or contact support for assistance.

About Shop

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

How to setup a page with custom fields?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.